If you run into posting errors, idibu will do two things:
- Send an email alert directly to the person who was posting
- Indicate the failed attempt with an 'Error' icon inside the advert tab (see 'checking failed postings' below)
In both cases, idibu will indicate what the problem is and how you can fix it. Please follow the instructions inside the email or error alert to post successfully next time.
If you are still struggling after following said instructions or anything seems unclear, please let our support team know and we will be happy to assist you.
Note: In rare cases, you might see an "Unknown error" show up in your posting feed. This means that idibu wasn't able to precisely identify the cause of the issue yet. We work on identifying all such cases, but if you do see an unknown error that we haven't got to yet, please don't hesitate to let our support team know and we will take care of it for you!
Checking failed postings
This is how we record and show failed postings in your Adverts tab:
When you hover over 'error' link, a pop up message will appear explaining what has happened:
Depending on the error, you may need to contact the person who manages your idibu account within your business to resolve the issue for you.
For example, if you have run out of posting credits with the board, or the board user credentials have been changed and need updating inside the idibu board settings.
As mentioned above, in the case of an unknown error, please contact our support team providing as much detail as possible, and we will investigate further.