Contacting support for further help
If you can't find the information you are looking for in this knowledge base, or you need to report a problem, then you can contact our support team.
You can do this in a few simple steps:
1. From anywhere inside the knowledge base, you can click the 'Contact support' button in the top right-hand corner of the screen
2. You will then be taken to our support page, where we will ask you a few simple questions to help us answer your query as quickly as possible.
TOP TIP: Please provide as much information as possible when submitting your query - for example, the job reference number (not just the job title), the candidate’s full name, and any relevant details.
The more information you include, the faster we will be able to investigate and resolve your query.