Why is name data missing from the candidate record?

When a candidate is uploaded to idibu, we use a form of technology called CV/Resume parsing to extract the information from the candidate CV, and populate the idibu record. We use one of the market leading parsing companies to do this. 

While CV parsing technology continues to improve at a rapid pace, it is still not an absolutely exact science, due to to the fact that there is no standard formula for how CVs are created and formatted. Unfortunately, the candidates who get the most creative with their formatting, tend to be the ones that also present the greatest challenges. Therefore, while a high degree of accuracy and consistency is still achieved, it's simply still not possible to extract 100% of the data, 100% of the time.

Sometimes, this means that we aren't actually able to obtain the candidate name data from the CV. 

What happens when the name data is not obtained?

If this is the case, then we will populate the first and last name fields in idibu as (Name) (Not obtained):

Previously, we filled these fields with (blank) (blank) so you will probably see some historical records in your account that look like this too:

How can I update these fields?

Before you do any further work with the candidate record, or forward this to your CRM, it's worth taking a few seconds to edit and update these fields. You can do this really quickly and easily by:

1. Checking the CV for the name (remember, it may still be obvious to the human eye, but just difficult for the parser to identify due to formatting).

2. Click 'Edit' under the candidate name fields.

3. You can now click on these fields, update them with the candidate name and click 'Save profile'.

What happens if these fields are not changed, but an autoresponder is sent to the candidate?

We have a specific piece of logic in place with our responder messages that ensures candidates can be addressed appropriately if the name was not parsed.

By default, our global autoresponder messages will use the following salutation structure:

Hi {cnd-first-name|there}

This means that if the candidate name fields contain (Name) (Not obtained) or (blank) (blank) then the candidate will be addressed with 'Hi there' at the start of the email.

You can of course edit this however you wish, but be careful not to change any text other than 'Hi' or 'there' otherwise the logic will not work as expected. (An alternative option might be something like 'Dear {cnd-first-name|Candidate}'. Here, 'Hi' has been replaced with 'Dear' and 'there' has been replaced with 'Candidate'. The result would therefore be 'Dear Candidate' if the name was not available.)

Of course, the logic above means that when (as in most cases) the name has been parsed, the candidate will be addressed by name. So if a candidate is logged as 'Tim Parker' in idibu, then the above responder shown in the screenshot would address them using 'Hi Tim'.