Candidate engagement suite: The different message types
The candidate engagement suite offers you many different message types, triggered automatically based on specific conditions and parameters. In this article we explain each type of message in detail:
- Autoresponder messages
- Application received for vacancy
- Candidate vacancy status is changed to…
- Vacancy has been closed, candidate still active
- Vacancy has been closed, applicant is unactioned
Autoresponder messages
These are the most popular messages used in the engagement suite. By default, on every account there are three autoresponder messages set up and pre-configured.
Each message is applied to the green, amber and red traffic light, and is designed to automatically inform the candidate of the status of their application depending on which traffic light action is selected.
As autoresponders are default on every account, so they cannot be deleted. However, as with any engagement message, they can be deactivated at any time. You can also edit and tailor the messages to your bespoke requirements. Take a look at this article to understand more about autoresponder messages.
"Application received for vacancy"
Similar to the autoresponder messages, the ‘application received…’ message is triggered as soon as the application appears in your idibu account.
It is not dependent on any further action, and just serves to reassure the candidate that their application has been received.
"Candidate vacancy status is changed to…"
If you progress a candidate within the vacancy, it can be useful to send further automated messages at later stages in the process. We therefore introduced this message type which you can tailor and set to be triggered when a candidate is allocated a specific ATS status inside the vacancy. Furthermore, you can set up multiple messages for different ATS statuses.
To select the status you want to use as the trigger, click the drop down on the right and select the status from the list that appears:
"Vacancy has been closed, candidate still active…"
This message is perfect if you want to ensure that any candidates who were reviewed and partially taken through your ATS process, are updated when the vacancy is closed. In other words, anyone who's status has not been changed to 'placed' in the idibu vacancy.
The vacancy is defined as closed when the status is changed from 'active' to 'archived' or 'placed' in the right hand panel of the overview page:
i.
ii.
"Vacancy has been closed, applicant is unactioned"
This is a separate message option designed to update unactioned applicants when a vacancy is closed. An unactioned applicant is any candidate who is sitting under the 'Applicants' status in the ATS listing, with the traffic light buttons showing underneath their name:
Having a separate message for unactioned applicants means you can tailor a different response to those who have already been taken part way through the process.