How do I know a number is valid for SMS?
Whether you are sending an SMS message to one or multiple candidates, you want to know the number you are messaging is valid.
If this isn't the case, then we have a couple of notifications which will warn you. These will appear when messaging individual candidates, or a number of candidates using our bulk sending features. In either case, the same actions to resolve this apply.
If the number is too short or long
Note that the green send button also becomes inactive and turns grey.
To resolve this, update the correct number in the candidate record then send your message as normal.
NB: you can simply amend the number in the SMS pop-up, but as best practice we would recommend updating the candidate record. This is both for future convenience and to ensure that the messages are recorded in the candidate notes.
If the number is invalid
If the mobile number is invalid, then this notification appears in the message window: