How to use the SMS service
In order to use the SMS service from inside your idibu account, you'll need to have available idibu credit.
The SMS service allows you to send messages from inside idibu, individually or in bulk. This saves you from using your mobile, meaning you can avoid messages popping up on your radar out of hours. It also means that all messages to and from the candidate are automatically recorded in the notes on their record.
In this article we'll cover:
- Number allocation
- Sending an SMS to a candidate from their record
- Sending an SMS to one or more candidates allocated to a vacancy
- Sending an SMS to selected candidates from your wider talent bank
- Sending an SMS to a specific Talent Pool
Number allocation
The SMS service uses a number allocated to your idibu account. As with any mobile number, unless the candidate has this programmed into their phone they won't recognise the number when you first send them a message.
Therefore, the first time you message a candidate, it's always important to make sure you are clear in terms of who you are and where you are from - just as you would when messaging for the first time from your mobile.
Sending an SMS to a candidate from their record
1. Open the candidate profile page.
2. Click the SMS icon next to their mobile number
3. Type your message.
4. Click 'Send'.
5. Your message will be recorded in the candidate notes, along with any reply they send through to you.
How do I know when a candidate has replied to my SMS message?
Sending an SMS to one or more candidates allocated to a vacancy
When you are working on a vacancy it's really handy to be able to send a quick message to an individual or to several candidates at once.
1. From the candidates page of your vacancy with the ATS mode switched on, you can see all your candidates grouped together by status/stage. To send an SMS message to all the candidates in a specific status, click the SMS icon to the right of the status header in the main page.
2. The SMS pop up will appear, listing all the candidate numbers. Type your message and click 'Send'.
